Work Experience
Island Club of Hilton Head
March 2005 – Present
Hilton Head Island, South Carolina, United States
- Courtesy Team Member (Mar. 2005 – Present)
- Serve as part of the security & guest services team at a 290+ unit beachfront condominium resort.
- Provide excellent custom service to our owners, guests, vendors, contractors, rental agencies, and on-site management.
- Perform routine patrols of our 25+ acre property on foot and/or golfcart making the Courtesy Team presence known while documenting any safety issues, lights out, irrigation leaks, or rules & regulation violations.
- Ensure the pool area, tennis center and office building are secure after hours and monitor cameras for any suspicious behavior or issues.
- Provide assistance to owners and guests checking in after hours when needed.
- Act as the first responder to any incidents on property – this can include maintenance issues, medical emergencies, alarms, etc.
- Report issues to the proper management and/or agency when necessary.
- Courtesy Team Assistant Manager (Sep. 2007 – Present)
- This role is the second in command of the Courtesy Team department.
- Assists with training new employees.
- Rewrote most of the forms for the Courtesy Team to give it a more uniform, professional look on paper.
- Wrote the 2009 employee handbook for the Courtesy Team department and keeps it up to date with Assistant General Manager/Courtesy Team Manager.
- Oversees the day to day dealings of the department and reports any issues to the Assistant General Manager/Courtesy Team Manager.
- Works with upper management to streamline Courtesy Team protocols to keep things simple for all involved.
- Covers the on-call duty when needed.
- IT Administrator (Apr. 2009 – Present)
- Spearheaded the development of the business center at the Island Club rotunda building for owners and guests to use.
- Maintains most of the hardware and software for the RI/RII and Property Management offices and Courtesy Team.
- Acts as a liaison between upper management and contractors/vendors when the subject matter is IT-related.
- Introduced tech into the Courtesy Team allowing us to create all parking passes in house.
- Makes IT-related suggestions to upper management and Board of Directors that can improve quality of life/management for RI/RII and Island Club as a whole.
- Web & Social Media Administrator (Sep. 2011 – Current)
- Built the 2011 version of the Island Club official whole-ownership & property management website and gave it face lifts in 2016 and 2022 to keep it fresh and functioning with new technology (mobile/tablet devices).
- Created and introduced the Owners Portal on the website to allow whole-ownership to access regularly used documents and other information without having to call/email requests.
- Took control of our business listings on behalf of upper management.
- Utilized Facebook as a communication tool between management/staff and our owners/guests, especially during hurricane season(s).
- Provide regular communication during storms to the whole-ownership & guests via our website, social media and community email blast service.
- Assist office with handling community email blasts along with Assistant General Manager.
Education
Southern New Hampshire University
Bachelor’s Degree, Business Studies Computer Information Technology · (2012 – 2014)
Magna Cum Laude, 3.78 GPA
Technical College of the Lowcountry
Associate’s Degree, Industrial Electronics Technology · (2008 – 2012)
Certifications & Continued Education
- Alison.com
- Introduction to Conflict Management and Negotiation – Revised
- Introduction to Hospitality Management Studies
- Hospitality Management Studies – Hotel Operations
- Diploma in Hospitality Management
- Udemy
- Professional Security Officer/Security Guard Training
- Instructor: Foxtrot Alpha Academy
- Security Guard Training Course
- Instructor: Todd Fernandez, Licensed Private Investigator & Protection Professional
- Better Virtual Meetings: How to Lead Effective Meetings
- Instructor: Hassan Osman, Tech Leader & Bestselling Author focused on using AI at Work, Former Director at Cisco Systems and Manager at Ernst & Young
- Conflict Resolution and De-Esclation for Upset Customers
- Instructor: Vasco Patrício, Executive Coach, Past MIT Portugal IEI-Backed Founder
- Professional Security Officer/Security Guard Training
Additional Skills
- Computer Hardware
- Custom building computers
- Hardware upgrades/replacement & repair
- Printer/Peripheral troubleshooting
- Cable management & terminations
- Computer Software
- Microsoft Windows Operating System (from 3.1 to whatever is current)
- Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, some Access)
- VEGAS Movie Studio 17 Platinum
- Paint.NET (w/ BoltBait’s Plugin Pack)
- PDF Merger & Splitter
- Some Ubuntu Linux experience.
- Website CMS & AI Tools
- WordPress (w/ Classic Editor Plugin)
- Canva (AI Art)
- Suno (AI Music)
- Chat GPT (AI Writing and Resource Searching)
- Inherent Skills
- Strong verbal and written communication
- Big picture – long term picture thinker
- Problem solving and resourcefulness
- Time management & meeting deadlines
- Research and investigation
- Analytical, Creative & Logical – INTJ (Myers Briggs)
- Meeting facilitation and presentation