Alex Brannon

Analytical | Creative | Logical

Work Experience

Island Club of Hilton Head

March 2005 – Present

Hilton Head Island, South Carolina, United States

  • Courtesy Team Member (Mar. 2005 – Present)
    • Serve as part of the security & guest services team at a 290+ unit beachfront condominium resort.
    • Provide excellent custom service to our owners, guests, vendors, contractors, rental agencies, and on-site management.
    • Perform routine patrols of our 25+ acre property on foot and/or golfcart making the Courtesy Team presence known while documenting any safety issues, lights out, irrigation leaks, or rules & regulation violations.
    • Ensure the pool area, tennis center and office building are secure after hours and monitor cameras for any suspicious behavior or issues.
    • Provide assistance to owners and guests checking in after hours when needed.
    • Act as the first responder to any incidents on property – this can include maintenance issues, medical emergencies, alarms, etc.
    • Report issues to the proper management and/or agency when necessary.
  • Courtesy Team Assistant Manager (Sep. 2007 – Present)
    • This role is the second in command of the Courtesy Team department.
    • Assists with training new employees.
    • Rewrote most of the forms for the Courtesy Team to give it a more uniform, professional look on paper.
    • Wrote the 2009 employee handbook for the Courtesy Team department and keeps it up to date with Assistant General Manager/Courtesy Team Manager.
    • Oversees the day to day dealings of the department and reports any issues to the Assistant General Manager/Courtesy Team Manager.
    • Works with upper management to streamline Courtesy Team protocols to keep things simple for all involved.
    • Covers the on-call duty when needed.
  • IT Administrator (Apr. 2009 – Present)
    • Spearheaded the development of the business center at the Island Club rotunda building for owners and guests to use.
    • Maintains most of the hardware and software for the RI/RII and Property Management offices and Courtesy Team.
    • Acts as a liaison between upper management and contractors/vendors when the subject matter is IT-related.
    • Introduced tech into the Courtesy Team allowing us to create all parking passes in house.
    • Makes IT-related suggestions to upper management and Board of Directors that can improve quality of life/management for RI/RII and Island Club as a whole.
  • Web & Social Media Administrator (Sep. 2011 – Current)
    • Built the 2011 version of the Island Club official whole-ownership & property management website and gave it face lifts in 2016 and 2022 to keep it fresh and functioning with new technology (mobile/tablet devices).
    • Created and introduced the Owners Portal on the website to allow whole-ownership to access regularly used documents and other information without having to call/email requests.
    • Took control of our business listings on behalf of upper management.
    • Utilized Facebook as a communication tool between management/staff and our owners/guests, especially during hurricane season(s).
    • Provide regular communication during storms to the whole-ownership & guests via our website, social media and community email blast service.
    • Assist office with handling community email blasts along with Assistant General Manager.

Education

Southern New Hampshire University
Bachelor’s Degree, Business Studies Computer Information Technology · (2012 – 2014)
Magna Cum Laude, 3.78 GPA

Technical College of the Lowcountry
Associate’s Degree, Industrial Electronics Technology · (2008 – 2012)

Certifications & Continued Education

  • Alison.com
    • Introduction to Conflict Management and Negotiation – Revised
    • Introduction to Hospitality Management Studies
    • Hospitality Management Studies – Hotel Operations
    • Diploma in Hospitality Management
  • Udemy
    • Professional Security Officer/Security Guard Training
      • Instructor: Foxtrot Alpha Academy
    • Security Guard Training Course
      • Instructor: Todd Fernandez, Licensed Private Investigator & Protection Professional
    • Better Virtual Meetings: How to Lead Effective Meetings
      • Instructor: Hassan Osman, Tech Leader & Bestselling Author focused on using AI at Work, Former Director at Cisco Systems and Manager at Ernst & Young
    • Conflict Resolution and De-Esclation for Upset Customers
      • Instructor: Vasco Patrício, Executive Coach, Past MIT Portugal IEI-Backed Founder

Additional Skills

  • Computer Hardware
    • Custom building computers
    • Hardware upgrades/replacement & repair
    • Printer/Peripheral troubleshooting
    • Cable management & terminations
  • Computer Software
    • Microsoft Windows Operating System (from 3.1 to whatever is current)
    • Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, some Access)
    • VEGAS Movie Studio 17 Platinum
    • Paint.NET (w/ BoltBait’s Plugin Pack)
    • PDF Merger & Splitter
    • Some Ubuntu Linux experience.
  • Website CMS & AI Tools
    • WordPress (w/ Classic Editor Plugin)
    • Canva (AI Art)
    • Suno (AI Music)
    • Chat GPT (AI Writing and Resource Searching)
  • Inherent Skills
    • Strong verbal and written communication
    • Big picture – long term picture thinker
    • Problem solving and resourcefulness
    • Time management & meeting deadlines
    • Research and investigation
    • Analytical, Creative & Logical – INTJ (Myers Briggs)
    • Meeting facilitation and presentation