Work Experience

Island Club of Hilton Head

March 2005 – Present

Hilton Head Island, South Carolina, United States

• Courtesy Team Member (Mar. 2005 – Present)
  • Serve as part of the security & guest services team at a 290+ unit beachfront condominium resort.
  • Provide excellent custom service to our owners, guests, vendors, contractors, rental agencies, and on-site management.
  • Perform routine patrols of our 25+ acre property on foot and/or golfcart making the Courtesy Team presence known while documenting any safety issues, lights out, irrigation leaks, or rules & regulation violations.
  • Ensure the pool area, tennis center and office building are secure after hours and monitor cameras for any suspicious behavior or issues.
  • Provide assistance to owners and guests checking in after hours when needed.
  • Act as the first responder to any incidents on property – this can include maintenance issues, medical emergencies, alarms, etc.
  • Report issues to the proper management and/or agency when necessary.
• Courtesy Team Assistant Manager (Sep. 2007 – Present)
  • This role is the second in command of the Courtesy Team department.
  • Assists with training new employees.
  • Rewrote most of the forms for the Courtesy Team to give it a more uniform, professional look on paper.
  • Wrote the 2009 employee handbook for the Courtesy Team department and keeps it up to date.
  • Oversees the day to day dealings of the department and reports any issues to the Courtesy Team Manager and/or Assistant General Manager.
  • Works with upper management to streamline Courtesy Team protocols to keep things simple for all involved.
  • Covers the on-call duty when needed.
• IT Director / Admin (Apr. 2009 – Present)
  • Spearheaded the development of the business center at the Island Club rotunda building for owners and guests to use.
  • Maintains most of the hardware and software for the RI/RII and Property Management offices and Courtesy Team.
  • Acts as a liaison between upper management and contractors/vendors when the subject matter is IT-related.
  • Introduced tech into the Courtesy Team allowing us to create all parking passes in house.
• Web & Social Media Admin (Sep. 2011 – Current)
  • Built the 2011 version of the Island Club official whole-ownership & property management website and gave it face lifts in 2016 and 2022 to keep it fresh and functioning with new technology (mobile/tablet devices).
  • Took control of our business listings on behalf of upper management.
  • Utilized Facebook as a communication tool between management/staff and our owners/guests, especially during hurricane season(s).

Education

Southern New Hampshire University
Bachelor’s Degree, Business Studies Computer Information Technology · (2012 – 2014)
Magna Cum Laude, 3.78 GPA

Technical College of the Lowcountry
Associate’s Degree, Industrial Electronics Technology · (2008 – 2012)

Certifications & Continued Education

• Alison.com
  • Introduction to Conflict Management and Negotiation – Revised
  • Introduction to Hospitality Management Studies
  • Hospitality Management Studies – Hotel Operations
  • Diploma in Hospitality Management
• Udemy
  • Professional Security Officer/Security Guard Training
    • Instructor: Foxtrot Alpha Academy
  • Security Guard Training Course
    • Instructor: Todd Fernandez, Licensed Private Investigator & Protection Professional
  • Better Virtual Meetings: How to Lead Effective Meetings
    • Instructor: Hassan Osman, Tech Leader & Bestselling Author focused on using AI at Work, Former Director at Cisco Systems and Manager at Ernst & Young
  • Conflict Resolution and De-Esclation for Upset Customers
    • Instructor: Vasco Patrício, Executive Coach, Past MIT Portugal IEI-Backed Founder